FAQs

We accept all types of credit cards through our Crm system and charge a 2.9% cc fee. We also accept Zelle payments to Happycleaningsrvsllc@gmail.com if you wish to avoid the cc fee.

Of course! We can customize your cleaning to meet your needs. We just need a 48 hour notice to ensure we schedule enough time for the extras.

All our services are priced a Flat-Rate price for the job. Our goal is to keep your price as consistent as possible, as this eliminates chaos, as well consistency for your budget.

We do not base your price on the amount of time. We are not here to punch the clock of a job when your “time is up”. We are here to complete the job we have agreed to do on our estimate.

If you ever have any additional requests outside of your routine service please contact the office so the schedule, job instructions, and final invoice can be adjusted if necessary.

We use a solo-cleaning model. So we will only be sending 1 cleaning tech to your home for any home that is less than 3,500 sq ft. Any recurring cleaning over 3,500 sq ft we will send 2 technicians.

NOTE: All first time, or deep cleans we will assign 2 or more cleaning techs based on our scheduling arrangements.

Our Happy Team LOVES all fur babies, so please feel free to leave your people friendly pets in the house, however…..we ask that if you know your pet will experience anxiety during your cleaning (loud noises, new smells, etc) please make the necessary arrangements to make sure they are comfortable. We will house these details in our work order of any pets in the home and their locations. (i.e. Dogs will be kennels in master bedroom)

ALL aggressive animals are required to be kenneled, in separate room (which will not be cleaned), or outside during the cleaning. If we arrive to the property and are greeted by an aggressive animal, we reserve the right to not clean your home until the necessary arrangements are made. Our cleaning techs safety is our number one priority.

Accidents happen. We are covered by insurance, however every incident is different, and will be throughly investigated upon the time of the incident. If there is sentimental or extra fragile pieces in the home then they will be avoided and pre-discussed during your consultation. A note will be added to the job instructions pertaining to NOT clean or move the item.